Last updated: August 22, 2026
These Terms of Service ("Terms") govern your access to and use of CrewareOS, operated by Aware LLC ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
By accessing or using CrewareOS you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or your organisation, and agree to comply with all applicable laws and regulations. If you access or use the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and "you" includes that organisation.
CrewareOS is a software-as-a-service ("SaaS") platform that allows organisations to manage employee records, log notes, and share information among team members. We may modify, suspend, limit, or discontinue any part of the Service at any time, including for maintenance, security, legal, operational, or business reasons. To the maximum extent permitted by applicable law, we will not be liable for any resulting interruption, modification, suspension, or discontinuation.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use. We are not liable for any loss or damage arising from your failure to maintain account security.
You may not share login credentials, create accounts for others without authorisation, or use the Service to impersonate any person or entity.
If you use the Service on behalf of an organisation, that organisation is responsible for its authorised users, their access to the Service, and compliance with these Terms. You are responsible for ensuring that users who access your organisation's account are properly authorised.
You agree not to use the Service to:
You retain ownership of all data and content you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, display, and otherwise use Your Data solely as necessary to provide, maintain, secure, and improve the Service and to comply with our legal obligations. You represent and warrant that you have all rights and permissions necessary for us to perform these activities.
You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent and warrant that you have all rights necessary to submit Your Data and that doing so does not violate any third-party rights or applicable law.
You are solely responsible for Your Data and for determining whether the Service is appropriate for your intended use. To the maximum extent permitted by applicable law, Aware LLC is not responsible for and disclaims liability for any content you store, share, or transmit using the Service, including its accuracy, completeness, legality, security, or suitability.
CrewareOS is not designed, intended, or certified as a HIPAA-compliant platform and does not qualify as a "Business Associate" as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") or its implementing regulations. Aware LLC does not execute Business Associate Agreements ("BAAs") in connection with use of the Service.
You agree not to use the Service to store, transmit, or process any Protected Health Information ("PHI") as defined under HIPAA, or any other individually identifiable health information. CrewareOS is intended solely for the management of employment relationships, including employee contact information, job roles, performance notes, and other human resources data that does not constitute PHI.
If you operate in a healthcare or emergency services environment, you are solely responsible for ensuring that no PHI is entered into the Service. Aware LLC expressly disclaims all liability arising from your use of the Service in violation of HIPAA or any other applicable healthcare privacy law.
Paid plans are billed in advance on a recurring basis according to the applicable plan. All fees are non-refundable except as required by law or as expressly stated in these Terms. You authorize us, through our payment processor, to charge applicable fees to your selected payment method. We may change pricing or plans with at least 30 days' notice where required by applicable law. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Failure to pay may result in suspension or termination of your account. You are responsible for all taxes applicable to your use of the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
We do not warrant that the Service will meet your requirements, that it will be available at any particular time, that it will be secure or free from bugs or viruses, or that any errors will be corrected. You use the Service entirely at your own risk. To the maximum extent permitted by applicable law, you acknowledge that no software or internet service can be guaranteed to be continuously available, completely secure, or error-free.
Aware LLC makes no representation or warranty that the Service satisfies any particular legal, regulatory, employment, HR, privacy, security, accessibility, records-retention, or industry-specific requirement applicable to you or your organisation. You are solely responsible for determining whether the Service is appropriate for your use and for ensuring your use of the Service complies with applicable laws and regulations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AWARE LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, BUSINESS OPPORTUNITY, DATA, GOODWILL, REPUTATION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).
These limitations apply regardless of the legal theory giving rise to the claim, including contract, tort, negligence, strict liability, statute, or otherwise, and even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability to the extent that applicable law prohibits such a limitation.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Aware LLC and its members, managers, officers, directors, employees, agents, contractors, and affiliates from and against claims, liabilities, damages, losses, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) Your Data; (c) your violation of these Terms; (d) your violation of applicable law; or (e) your violation of any third-party rights.
We may suspend or terminate your access to the Service at any time, with or without cause, including for non-payment, suspected abuse, security concerns, violation of these Terms, or operational reasons. We may do so with or without notice where permitted by law and, to the maximum extent permitted by law, without liability for the resulting loss of access. Upon termination, your right to use the Service ceases immediately. We may retain or delete Your Data in accordance with our Privacy Policy and applicable law. You are responsible for maintaining your own backup of Your Data.
You may cancel your account at any time through the settings page. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods.
All intellectual property in the Service, including the software, design, trademarks, and content created by us, is owned by Aware LLC or our licensors. Nothing in these Terms transfers any intellectual property rights to you. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
The Service may integrate with or link to third-party services, including Stripe for payment processing and Supabase for authentication and data storage. We are not responsible for the availability, security, practices, content, products, or services of third parties. Your use of third-party services is subject to their respective terms and privacy policies. Any failure, interruption, error, or act or omission by a third-party service provider is outside our control and, to the maximum extent permitted by law, does not create liability for Aware LLC.
These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict-of-law principles. Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by confidential, binding arbitration in Wisconsin under applicable arbitration rules. Either party may seek temporary or preliminary injunctive or equitable relief in a court of competent jurisdiction where necessary to protect intellectual property, confidential information, security, or other rights pending arbitration.
YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
We may update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or by email. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aware LLC regarding the Service and supersede all prior agreements, representations, and understandings. If any provision is found unenforceable, the remaining provisions continue in full force.
For questions about these Terms, contact us at tyler@aware-llc.com or visit crewareos.com.